Privacy policy
Last updated October 27, 2026. This policy covers this website and the information Crosswood Park collects through it, online and at the leasing office.
What we collect
In the last 12 months we have collected these categories of personal information:
- Identifiers and contact details. Your name, email address and phone number, when you send a question, join a waitlist or book a tour.
- Your housing interest. The home or floor plan you ask about, the tour time you choose, and your message.
- How you found us. The campaign tags on the link that brought you here, such as utm_source or gclid.
- Technical data. Your IP address, browser and the pages you request, recorded by our host to run and secure the site.
- Application data. The rental application asks for more, such as income and rental history, to screen your application. RealPage collects it on Crosswood Park's behalf, under RealPage's own privacy policy.
We collect it from you, from your browser, and from the services below that act for us.
How we use it
To answer your question, schedule and confirm your tour, process an application, and contact you about renting at Crosswood Park. We call or text you only when you have agreed to that. We also use technical data to keep the site working and secure. We use application data only to screen and lease, and not to infer anything else about you.
Who receives it
We disclose personal information only to service providers that act for Crosswood Park: EliseAI (questions and tours), RealPage (applications, availability and the resident portal) and Vercel (hosting). They may use it only to provide their service to us.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the last 12 months. We do not knowingly sell or share the information of anyone under 16. We do not disclose personal information to third parties for their own direct marketing.
Services and hosts
Every service this site contacts, and why. A service marked "our server" is called by our server, not your browser.
| Service | Host | Purpose |
|---|---|---|
| Vercel | crosswoodpark.com | Hosts this site and records standard request logs. |
| RealPage LeaseStar | capi.myleasestar.com (our server) | Supplies available homes, rents, move-in dates and deposits. No personal information is sent. |
| EliseAI | app.meetelise.com (our server) | Supplies open tour times. Receives tour bookings and contact-form messages for the leasing team: your name, email, phone, chosen time and home, message and campaign tags. Backup source of available homes. |
| RealPage online leasing | property.onesite.realpage.com, leasing.realpage.com | Loads and runs the rental application on the Apply page. |
| Services inside the RealPage application | ct.captcha-delivery.com, js.datadome.co, api-js.datadome.co (DataDome); p11.techlab-cdn.com; *.apm.us-east-2.aws.elastic-cloud.com; cs-cdn.realpage.com, cs-cdn-sat.realpage.com; fonts.googleapis.com, fonts.gstatic.com | Bot protection, performance monitoring, scripts and fonts that RealPage's application loads on the Apply page only. |
| OpenFreeMap | tiles.openfreemap.org | Map tiles, map fonts and style data on the Neighborhood page. Its network may send error reports to a.nel.cloudflare.com. |
| Matterport | my.matterport.com | 3D tours. Loads only when you open one. |
| RealPage resident portal | crosswoodpark.loftliving.com | Rent payments and service requests. A link; nothing loads until you follow it. |
| Google Maps | www.google.com | Directions, when you follow a Get directions link. |
| Instagram and Facebook | www.instagram.com, www.facebook.com | Our social pages, when you follow a link. |
| Kiara | www.meetkiara.ai | The company that built this site, when you follow the Powered by Kiara link. |
| Map credits | openfreemap.org, www.openmaptiles.org, www.openstreetmap.org | Attribution links on the map. |
Fonts are served from this site. This site does not load advertising or analytics tags. Each linked service runs under its own privacy policy.
Cookies and storage
We set one cookie, which remembers that you closed the cookie notice. In session storage, which clears when you close the tab, we keep the campaign tags described above and a short-lived copy of the available homes. Services in the table may set their own cookies when you use them.
Do Not Track and opt-out signals
This site does not track you across other websites, and it works the same whether or not your browser sends Do Not Track. Because we do not sell or share personal information, there is nothing for a Global Privacy Control signal to opt you out of. If that changes, we will honor the signal as a request to opt out.
How long we keep it
We keep contact and tour details for as long as we need them to answer you and lease a home, and longer only where the law requires a record. Request logs are kept by our host for a short period to run and secure the site.
Your California rights
If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to:
- know what personal information we have collected about you, where it came from, why, and who received it;
- get a copy of it;
- ask us to correct it or delete it, subject to exceptions in the law;
- opt out of its sale or sharing, which we do not do; and
- use these rights without being treated differently.
To make a request, call (916) 729-7275, write to us at the address below, or send it through the contact form. We will confirm your identity by matching details you give us with what we hold before we act. You can use an authorized agent; we will ask for your signed permission and may ask you to confirm your identity with us directly.
Children
This website is not directed to children under 16, and we do not knowingly collect their personal information.
Changes
When we change this policy we update the date at the top of this page.
Contact
Questions or requests: call the leasing office at (916) 729-7275, Monday to Saturday, 8:00 am to 5:00 pm, or write to Crosswood Park, 6801 San Tomas Drive, Citrus Heights, CA 95621.